I Really Like American Airlines

Say what you like, but there’s nothing like a personal recommendation to get business, and then having good service to keep someone coming back. Such is my experience of Transatlantic flights, of which I’ve just booked the second such return trip in my life so I can attend Emerging Tech 2005.

Last year I was getting a lot of help to book flights (one web window, one IRC window, “is this good?”) when three people at once siad you have to fly American Airlines. Now when p[eople I trust all agree, I pay attention. So I booked with AA, had a wonderful journey, loved the whole experience, and just had a painless trip.

Other carriers probably have a similar services, but after last year, when I came to book my flights for this year, there was no doubt in my mind that I was going to fly AA this year. I’ve just bought the tickets (online) and 15 minutes after booking (through Last Minute.com) I called the UK Helpline. “Can you tell me where I’ll be sitting?” Of course they could. And Fabian at the end of the line (who had already put me at easy by having my record on his system) proceeded to take me through each leg of my journey in cattle class to make sure I had a window where I wanted it, a centre seat where I wanted it, and a laptop powerpoint throughout the journey.

And all this service just wants me to stay with AA for every flight I can. Including the little side trip I’m planning to visit San Jose for the day…